FAQs
Find the answers in our FAQ below.
Most frequently Asked Questions
How do I place an order?
Where is my order?
Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations.
If you have any queries regarding your order status, contact us via email at info@goldenconcept.com
How long does the delivery take?
Do you ship internationally?
What is the returns and exchange policy?
What is your warranty policy?
How do I adjust the strap?
Order Questions
Where is my order?
Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at info@goldenconcept.com
Can I change my delivery address or delivery date?
I have not received my order confirmation. What do I do?
My card has been charged but I have not received an order confirmation
I have received the wrong product - what should I do?
Why was my order cancelled?
Shipping & Delivery
How long does the delivery take?
What are the shipping costs?
Which delivery services do you use?
Do I need to pay for import VAT/tax/customs?
Where are you located?
Where are your products shipped from?
Do you ship internationally?
Product Questions
Do the watch cases work with MagSafe charging technology?
Are the watch case straps interchangeable?
Does the watch case include the Apple Watch?
Are the watch cases water resistant?
How do I install the watch case?
How do I adjust the strap?
What do I do if I need extra parts?
Can I use a different size watch case for my Apple Watch?
How can I clean my watch case?
How can I repair my watch case?
Where can I find the dimensions of the watch case?
What is the preorder waiting time?
What material is used on the watch cases?
What type of stones do you use on the watch cases?
What is the material of the straps?
Assembly video - racing sport edition
Assembly video - Ultra Edition
Assembly video - Royal Edition
Assembly Video - Sport Edition
Assembly Video - Classic Edition
Assembly Video - Evening Edition
Purchase Information
What payment methods can I use?
How can I apply the discount code?
Which currency are the prices in?
How do I know whether my GC watch case is authentic or not?
- Buying directly from the Golden Concept's website or through our registered partners whom you can discover on our store locator page.
- We can also authenticate our GC cases through the serial number which is written at the back.
- You will receive a warranty card which also authenticates the watch case.
- You can also contact our customer support to authenticate your watch case. Email us at info@goldenconcept.com
There are intricate details which only our designers are aware of when it comes to the authenticity of the watch cases.
Can you change the information on the invoice?
How do I place an order?
Is my information safe?
Do you store my payment information?
Warranty & Care
Can you adjust my strap?
How should I look after my watch case?
Will my Apple Watch warranty be voided?
What does the warranty cover?
Can I wash my straps?
How do i submit a warranty?
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Return and Exchange
What is your exchanges, returns and refunds policy?
Once your item has been returned, an inspection takes place in order to evaluate if you are eligible for an exchange or a refund. We will also notify you for the decision made by the technical department via email.